Refund & Cancellation Policy

You can cancel a paid jewellery order any time BEFORE it is accepted for dispatch — while it is still “Pending” or “Paid”. You can do this from My Orders on the website or in the app.

Once our team accepts the order for fulfilment (it moves to “Accepted”/“Processing”), it is committed to crafting and dispatch and can no longer be cancelled online. If you need help after that point, contact us and we will assist where possible.

A redemption order (jewellery paid using your accumulated digital metal, with any balance paid online) can be cancelled BEFORE our team verifies it. Once verified, it can no longer be cancelled online.

When a redeem order is cancelled, the metal that was reserved from your wallet is released back to your wallet, and any amount you paid online is refunded to your original payment method.

Approved refunds are made to your original payment method via Razorpay. Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer.

For orders paid partly from your wallet and partly online, the metal portion is returned to your wallet and only the online amount is refunded in money.

Most pre-acceptance cancellations are free. In specific cases — for example custom or made-to-order pieces, or where costs have already been incurred — a reasonable cancellation charge may be deducted from the refund. Any such charge is shown to you before the refund is finalised.

Orders already dispatched or delivered cannot be cancelled online; please contact support to discuss a return where eligible.

In-store counter purchases are final at the counter and are handled through in-store processes, not online cancellation.

Digital gold/silver/diamond buy and sell transactions are executed at live market rates and are not “cancellable” after execution; you may sell your holdings back at the prevailing rate at any time, subject to our terms.

If you receive a damaged, defective or incorrect item, contact us within a reasonable time of delivery with your order number and photographs. After verification we will arrange a replacement or refund in line with applicable law.

Use the Cancel option in My Orders (website/app) where available, or contact us at info@anichamjewellers.com with your order number. Our team reviews cancellation requests promptly and keeps you updated at each step.