Cancellation & Refund Policy

Cancellation and Refund Policy

Cancellation Policy

1. Order Cancellation by Customer:

• Within 24 Hours: You can cancel your order within 24 hours of placing it without any charges. 
• After 24 Hours: If you wish to cancel your order after 24 hours, please contact our customer support team. Cancellation requests made after 24 hours will be considered on a case-by-case basis and may incur a cancellation fee depending on the status of the order.

2. Order Cancellation by Anicham Jewellers Private Limited:

We reserve the right to cancel any order due to issues such as payment failure, inaccurate product information, or stock unavailability. In such cases, you will be notified, and a full refund will be processed.

Refund Policy

1. Eligibility for Refund:

• • Defective or Damaged Items: If you receive a defective or damaged item, you are eligible for a full refund or replacement. Please contact our customer support team within 7 days of receiving the item and provide photographic evidence of the defect or damage.
  • Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving the item. We will arrange for the return and replacement of the incorrect item at no additional cost to you.

2. Non-Returnable Items:

Custom-made or personalized jewelry pieces are non-returnable and non-refundable unless they are defective or damaged.

3. Refund Processing:

• • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at [email protected]